CashCard contact us
We're here to help you with any questions you have about your STA Travel eccount and MasterCard® Prepaid Cashcard.
Need to check the amount of money on your Card?
If you have registered your mobile number with us, text BAL to 80777 to get a text with your available balance on it.
If overseas, text to +44 778 1474 776.
You can also check your balance online or by calling our automated service on 020 7070 4907 (from overseas dial +44 20 7070 4907).
Is your card lost or stolen?
If you lose your Card or it’s stolen, don’t worry. Simply call us immediately on 0845 241 4278 or +44 (0)20 7101 6599 if overseas. We’ll cancel your STA Travel Cashcard and issue you with a replacement within 7-10 days. Please note there is a fee of £4.99 for a replacement card.
You can also send us a text with LOST or STOLEN to 80777 to report your Card lost or stolen. This Card service is only available if you have registered your Mobile number with us.
Any other questions? Contact Customer Care
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