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Customer Services
Customer Services
Use our unique Travel Help network to ensure safe and enjoyable travels wherever you are in the world.
Got a travel query? We're here to help! Whether you need to change your itinerary, extend your insurance, or the dog's eaten your airline ticket, don't panic. If you can't find the solution to your problem below, just drop us a line and we'll do our best to make everything A-OK.
Frequently Asked Questions - Travel Help
Have a question?
Do you have a question about your booking? Need more information before you book?
Check our list of most commonly asked questions, or type in your own question in the search bar. Need answers now? Well, ask away...
Email Us!
Email Customer Services
Questions about your booking? Need to make changes or a cancellation? Lost your ticket? Need to extend your insurance?
Do you want to provide us with some feedback? Let us know and we'll be happy to help.
Global Travel Help
We're here to help
Need some help whilst away? Want to change your booking, lost your ticket...or even extend your insurance?
Flying with British Airways?
Save Time at the Airport with BA
Enter all your passenger information before you go to save time at the airport.
You can also check-in online from 24 hours before the scheduled departure time of your flight.
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The air holidays and flights shown, which you can arrange on statravel.co.uk are ATOL protected by the Civil Aviation Authority under ATOL number 3206, except when tickets for scheduled flights are sent to you within 24 hours of payment being accepted. ATOL Protection extends primarily to customers who book and pay in the United Kingdom. ATOL protection does not apply to all holiday and travel services on this website. Please ask us to confirm what protection may apply to your booking. We are also fully bonded with ABTA (our ABTA number is 99209).
