I Lost My Ticket
FIRST - DON'T PANIC
Depending on the type of ticket that you purchased we’ll be able to assist you in having it reissued.
If your ticket is totally unused and you’ve not yet left your starting point, then your first point of call should be to the branch from which you bought your ticket.
In all other cases, please take a look at the information below for help in what to do next. Remember – if you are traveling on an e-ticket, you don’t need a physical ticket and only usually need to print off a copy of your itinerary.
| Location of original ticket purchase |
| Date of purchase |
| Name of traveler |
| Airline |
| Routing/itinerary |
| Ticket number or copy of ticket if you have it |
The Travel Help staff will then contact the STA Travel location where your ticket was issued for authorization to reissue the ticket. It’s a fairly straightforward process that takes approximately 24-48 hours to complete. You will be charged a $50 fee.
| In the event your ticket is lost or stolen in your home country before departure, contact the STA Travel location where you made the original purchase. After departure, you will need to contact the airline directly. You will be required to pay lost ticket fees, as determined by the airline, and any difference in fare to have your ticket reissued. |
| List of airlines and STA Travel Branches |
IMPORTANT NOTICE
In some cases it may not be possible to reissue your ticket. In this case it will be necessary for you to purchase a new ticket at your own expense to enable you to travel.
Depending on the circumstances surrounding the loss of your ticket (eg theft) it may be possible for you to claim against your travel insurance for the cost of the replacement or the cost of the original.
Please see the details of your individual insurance policy for more information and guidance on the cover available to you and any official or supporting documentation you may need to obtain before you undertake your flight.
Like it? Share it.... . .