Insurance Purchased Before April 30 2013

Information about travel insurance for all STA Travel insurance policies purchased before April 30, 2013



Travel Insurance Provider
Information about our travel insurance provider and coverage details.
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  Travel Insurance Help
If you're staying away longer than you originally planned, or something unexpected occurs with your travel insurance, here is helpful information.
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File An Insurance Claim
We hope that incedents and issues do not happen but when they do, go here to get the correct form and file an insurance claim.
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  Insurance FAQ's
Frequently Asked Questions about travel insurance.
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Administered by CSA Travel Protection and Insurance Services. Product contains insurance benefits by Stonebridge Casualty Insurance Company and non-insurance services are provided by CSA’s designated provider.

Travel Insurance Is Underwritten By: Stonebridge Casualty Insurance Company, Columbus, Ohio; NAIC # 10952 (all states except as otherwise noted) under Policy/Certificate Form series TAHC5000. In CA, CT, HI, NE, NH, PA, TN and TX, Policy/Certificate Form series TAHC5100 and TAHC5200. In IL, IN, KS, LA, OR, OH, VT, WA and WY, Policy Forms TAHC5100IPS and TAHC5200IPS.


Insurance Provider for policies purchased through April 30, 2013 from STA Travel

If you purchased through STA Travel before April 30, 2013, you purchased a travel insurance plan through CSA Travel Protection.

Plans offer coverage for trip cancellation, interruption and delay, medical or dental expenses, emergency assistance, baggage and personal effects.

Plus, the available plans include 24-hour emergency assistance worldwide for an array of travel-related issues such as cash transfers, legal, dental or medical referrals and consultation, lost travel document assistance, On Demand Medical Care, Consult A Doctor™ and more.

With a travel insurance plan through CSA, you can expect:
• Calls answered 24/7 by an experienced representative.
• 24-hour access to emergency assistance and concierge services.
• Fast, fair and accurate claims service.

Download coverage details:
International Plan Code 1STA
Domestic Air Ticket Plan Code 4ST

Insurance benefits and services are described on a general basis. For more information on policy benefits, limits and exclusions, please contact CSA or an STA Travel Expert. Administered by CSA Travel Protection and Insurance Services. Non-insurance services are provided by CSA’s designated provider. Travel Insurance Is Underwritten By: Stonebridge Casualty Insurance Company an AEGON Company, Columbus, Ohio; NAIC # 10952 (all states except as otherwise noted) under Policy/Certificate Form series TAHC5000. In CA, CT, HI, NE, NH, PA, TN and TX, Policy/Certificate Form series TAHC5100 and TAHC5200. In IL, IN, KS, LA, OR, OH, VT, WA and WY, Policy Forms TAHC5100IPS and TAHC5200IPS. Certain coverages are under series TAHC6000 and TAHC7000.

This plan is administered by CSA Travel Protection and Insurance Services. For complete information on policy benefits and exclusions please contact CSA. Travel Insurance Is Underwritten By: Stonebridge Casualty Insurance Company an AEGON Company, Columbus, Ohio; NAIC # 10952 (all states except as otherwise noted) under Policy/Certificate Form series TAHC5000. In CA, CT, HI, NE, NH, PA, TN and TX, Policy/Certificate Form series TAHC5100 and TAHC5200. In IL, IN, KS, LA, OR, OH, VT, WA and WY, Policy Forms TAHC5100IPS and TAHC5200IPS. Certain coverages are under series TAHC6000 and TAHC7000.

Approval Code: 21781025


Extensions for policies purchased through April 30, 2013 from STA Travel

Extend your insurance prior to the policy expiring by contacting the US STA Travel office where you purchased the policy.

You may also extend the policy by calling our 24-hour National Call Center at 800.777.0112 or 480.592.0868.

You can extend your policy through email at travelhelp@statravel.com. Please consider that it will take about 72 hours to receive a response via email.

Remember, your STA Travel Insurance policy MUST still be active to process an extension, so in cases where the policy has only a day or so validity, you are encouraged to call, lest the policy expires during the delay when contacting us via email. You cannot extend the policy by contacting the insurance company directly; nor can you extend the policy through an STA Travel that’s located outside of the US.




Travel Insurance Frequently Asked Questions
Question Answer
Exactly what does the insurance reimburse? CSA coverage is extensive and there are additional options to add for even more. Here’s a shortlist of what’s covered: All prepaid, non-refundable trip costs (such as air fare, cruises, tours) when you cancel for covered reasons; emergency medical or dental expenses; medical evacuations; personal effect expenses caused by baggage delay or loss – plus more.
Doesn’t my medical insurance cover me? Most medical insurance does not cover overseas, including cruise ships of foreign registry. Travel insurance covers the gaps often associated with normal medical coverage, like pre-existing medical conditions. It can also help with deductibles, even if your insurance does happen to provide international coverage.
How will the 24-hour Emergency Assistance Services benefit me on my trip? CSA’s 24-hour Assistance helps you handle any emergencies that come up on your trip:  medical referrals, prescription refills, emergency cash transfers, lost tickets, legal referrals or stolen passport. Plus, you’ll even get pre-trip travel advice.
Is the insurance premium refundable? CSA includes a 10-day free look, which means, if you’re not satisfied, you can cancel your policy within 10 days of receipt and receive a full refund as long as you haven't departed on your trip or filed a claim.
Am I covered if I go to Cuba on my own and not on a US Government authorized trip? If the client is not on a US government approved trip, they will be excluded from coverage.
Can I purchase travel insurance for a side trip while I’m studying abroad? No, the origin of the covered trip must be in the United States.
If an immediate family member dies while I am studying abroad, am I covered for my return trip home? Am I covered for flights/transportation to return to finish my program? The policy would provide coverage under Trip Interruption for the plane ticket home and missed travel arrangements due to the family member's death, but the client would need to buy a new policy if returning to finish the program. Coverage ends once the insured returns home.

Download coverage details:
International Plan Code 1STA
Domestic Air Ticket Plan Code 4ST


This plan is administered by CSA Travel Protection and Insurance Services. For complete information on policy benefits and exclusions please contact CSA. Travel Insurance Is Underwritten By: Stonebridge Casualty Insurance Company an AEGON Company, Columbus, Ohio; NAIC # 10952 (all states except as otherwise noted) under Policy/Certificate Form series TAHC5000. In CA, CT, HI, NE, NH, PA, TN and TX, Policy/Certificate Form series TAHC5100 and TAHC5200. In IL, IN, KS, LA, OR, OH, VT, WA and WY, Policy Forms TAHC5100IPS and TAHC5200IPS. Certain coverages are under series TAHC6000 and TAHC7000.

Approval Code: 21781025

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