Fine Print

Accommodation terms & conditions

Online bookings

Online bookings can only be made at least 5 days prior to departure. Your order is subject to confirmation by STA Travel. In the unlikely event that your order cannot be completed, STA Travel will notify you by email or telephone within two working days.

If you wish to book within 5 days, you will need to contact directly by phone on 800.781.4040.  Please note that this may be subject to additional fees due to hotel charges.


Change rules

If this booking is changed, you will be charged a change fee. All changes must be made at no later than one week prior to the start date.


Cancellation details

If you cancel outside 72 hours prior to departure, refunds will be subject to a STA Travel administration fee per hotel and per person in addition to any charge levied by the hotel.
No refund is due for a cancellation within 72 hours of arrival date.
If you wish to cancel, this must be done through STA Travel.
Cancellations may not be made with the hotel direct.


Notes about your voucher

Unless otherwise advised in writing, STA Travel is the coordinator of the services to be provided by this voucher and acts only as an agent between the passenger and the principal supplier.
All services are subject to conditions of the contract, any restrictions and endorsements written on the voucher, any regulations of the principal supplier of the services and any other conditions advised in writing. All services are specified on the voucher and any extras should be directly paid for to the supplier.
STA Travel is not responsible for any claims, losses, damages, costs, expenses arising out of injury, accident or death, damage to or loss of baggage or property, inconvenience, loss of enjoyment, upset, disappointment or frustration arising from:

a) The act of omission of any party
b) Mechanical breakdown, government actions, weather or any factors beyond the controls of STA Travel
c) The passenger’s failure to obtain any necessary documentation
d) The passenger’s failure to follow all instructions including, but not limited to, those regarding check-in, check-out, baggage handling
e) The cancellation or alteration for any reason of the travel service offered
f) Any physical disabilities and any medical or health related problems experienced by the passenger.

Please note that amendments to your booking will be easier and cheaper if processed through the original issuing office prior to departure.

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