Policies

STA Travel, Inc. ("STA Travel") wants to protect the privacy of all of our customers whether you visit one of our stores or our Web site, www.statravel.com ("the Web site").

User Agreement | Terms of Use  |  About Us

Privacy Policy

We have developed a privacy policy to keep you informed of what personally identifiable information ("PII") we may collect from you, what this information will be used for, with whom such information will be shared, and the security procedures we have implemented to protect your privacy. PII includes information that can be linked to a specific individual, such as name, address, phone number or email address.

PERSONAL INFORMATION WE COLLECT AND HOW WE COLLECT IT

To make travel arrangements and provide other services to you, we will collect personal information from you, including but not limited to:

    • your name, your mailing address, your phone number, email address, birthday and student status information (ISIC card number)
    • travel preferences such as seat, special meals, and airline preferences;
    • information necessary to facilitate travel or other services, including travel companion(s)names, emergency contacts, seating preferences and special dietary or medical needs;
    • personal information provided to customer-service representatives to research and resolve issues or questions; and
    • payment information, including but not limited to your credit card number, card type, cardholder name, expiration date, and billing address.


We may also collect personal information when you become a member, for sweepstakes entry, to be able to provide you with a newsletter or other special information, or to be able to provide you with a brochure or other travel related materials. We do not knowingly collect PII from children under the age of 13. If you are under the age of 13, please do not provide personally identifiable information of any kind whatsoever.
STA Travel also uses commonly employed Internet technologies to collect additional information about users. For example, STA Travel uses "cookies" to determine how users reach the Web site and to track general usage patterns once a user is on the Web site. This information is collected and analyzed in the aggregate in order to improve the function, content, overall appearance, and capability of the Website. "Cookies" are small pieces of information that are transferred by a website and stored by your web browser on your computer's hard drive. Most web browsers automatically accept cookies; however, you can always choose not to accept a cookie by changing your computer preferences to refuse cookies or to prompt you to accept each cookie, but doing so will limit the range of features available to you on the Web site. Although STA Travel requires that your web browser accept cookies to access the Web site, STA Travel does not store any PII in them.
You may receive emails from us about special promotions, surveys, contests, sweepstakes, flight specials, trip information, or other travel opportunities with STA Travel. To assess the effectiveness of these emails, we may attach a web beacon that provides confirmation when you open an email from statravel.com. This only occurs if your computer supports such technology. STA Travel also collects certain technical information from your computer each time you request a page during a visit to statravel.com. This information is collected from your computer's web browser to enhance your experience on our Web site and may include your IP address, operating system, web browser software (e.g., Netscape Navigator or Internet Explorer), screen resolution, and referrer website. In addition, authorized STA Travel personnel may update your profile to accurately reflect any new profile information included in communications received from you.

ACTION TAGS AND MULTI SITE ADVERTISING

STA Travel does use third-party advertising across the Internet. This advertising uses cookie and Web Beacon technology to measure and improve the effectiveness of these efforts. To make this happen, the advertising may use anonymous information about your visits to statravel.com and other Web sites including: date and time of a banner shown, the cookie and the first three octets of the IP address. No PII is collected and any information that IS gathered is used for online marketing purposes.
The advertising companies serving ads across multiple sites may use information about your visits to statravel.com and other Web sites to provide ads about goods and services you might find interesting. If you would like more information about this practice and to know your choices about not having this information used by a third party, simply to go:www.networkadvertising.org/optout_nonppii.asp.

NOTE ABOUT PHISHING SCAMS

Please send us any scam/phishing emails you have received by reporting them here info@statravel.com.

If you have received an email that you believe to be a phishing scam please remember that it is very common for these scams to be redistributed at a later date with only slightly different content, such as a different subject or return address, or with the fake webpage(s) hosted on a different webserver.

We aim to report every variant of the scams we receive, so even if it appears that a scam you receive has already been reported, please submit it to us anyway. We submit and track all reports against phishing with IC3 at www.ic3.gov/complaint/default.aspx.

HOW WE USE THE INFORMATION WE COLLECT AND WITH WHOM IT IS SHARED

When you make travel arrangements with STA Travel and you provide information about yourself, we use this information to complete your order (i.e., to complete air, hotel, car, and other reservations), fulfill any customer service requests, and provide promotional or trip related information via email or direct mail. We do not share this information with outside parties except to the extent necessary to complete your order and fulfill your travel arrangements. Such other parties may include, but are not limited to, appropriate airlines and other travel suppliers, credit card merchant services, airline reservation systems, and other global distribution systems.
These service providers will disclose information about your traveler profile to hotel, airline, cruise, rental car, and other travel suppliers whose products you have purchased. Although STA Travel attempts to select travel suppliers that are reputable companies, we have not placed limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the information privacy practices of any travel suppliers whose products you purchase on statravel.com. In addition, these travel suppliers may also contact you as necessary to obtain additional information about your confirmed reservation.

In addition to processing, confirming and fulfilling the travel or other services you request, STA Travel may use certain data for administrative and analytical purposes such as information systems management, accounting, billing and audits. We may also use PII to provide you other services, such as sending you an email notification regarding the status of your travel plans or informing you about special promotions, surveys, contests, sweepstakes, flight specials, trip information, or other travel opportunities from STA Travel or its marketing partners.
Although no PII is collected, we monitor users’ navigation of our Web site in order to better understand and serve our customers. We may provide anonymous statistical information based on this data to suppliers, advertisers, affiliates and other current and potential business partners. We may also use such aggregate data to inform these third parties as to the number of people who have seen and clicked on links to their Web sites.

When you are on the Web site and are asked for PII, you are sharing that information with STA Travel and it will not be shared with third parties, except as set forth elsewhere in this privacy policy.

We may collaborate with other companies to offer you additional Products or Services, for example, through sweepstakes, raffles, and promotions. We will share PII that is necessary for these other companies to provide the Products or Services that you have requested. This policy will not cover the use of your PII by these other companies. We encourage you to read a company's privacy policy before requesting any of its products or services.

STA Travel may disclose the information that we collect about you when we have reason to believe that it is necessary to identify, contact, or bring legal action against persons or entities who may be causing injury to you, to us, or to others. We may also disclose your information when we believe the law requires it.

Security of Your Personal Information

We recognize the importance of security for all PII associated with our customers and use reasonable measures consistent with industry practices to protect PII under our control. However, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we will use reasonable efforts to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us. In order to protect the information stored in our systems, we have implemented security measures, including data encryption technology and firewalls.

Third-Party Links

The Web site may contain links to web sites operated and maintained by third parties over whom we have no control. The information practices of those Web sites are not covered by this privacy policy. Any information you provide to third-party Web sites or that we provide in relation to travel reservations you made will be governed under the terms of each such Web site's privacy policy. Please note that when you click on one of these links, you are entering another Web site, and we have no responsibility or liability whatsoever for the content, actions, or policies of such third-party Web sites. We encourage you to read the privacy policies of all third-party Web sites that link to the Web site, because such privacy policies may be materially different from this privacy policy.

Questions, Comments, or Concerns

If you have questions or comments about this privacy policy, or if you are concerned that we have not followed the principles set forth in this privacy policy, please send an email to us at info@statravel.com or write us at: STA Travel, Inc, Attention: Online Coordinator, 750 State Highway 121 Byp., Suite 250, Lewisville, TX 75067. We are receptive to your comments or questions.

Other Information You Should Know

This Privacy Policy was revised and posted on statravel.com on April 4, 2012. STA Travel may, in its sole discretion, revise this privacy policy at any time and all such revisions shall be effective when posted, so be sure to check back periodically. Privacy Policy changes will apply to the information collected from the date we post the revised Privacy Policy, as well as to existing information held by us.. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account and/or by placing a prominent notice on our site. Use of the Website after such changes are posted, or as otherwise set forth in our email to you on this subject, shall constitute acceptance of such changes.

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