Travel Help

Use our unique Travel Help network to ensure safe and enjoyable travels wherever you are in the world.

Got a travel query? We're here to help! Whether you need to change your itinerary, extend your insurance, or the dog's eaten your airline ticket, don't panic. If you can't find the solution to your problem below, just drop us a line and we'll do our best to make everything A-OK.

Travel Purchased in the US

...And you're traveling right now

Get help with whatever you need no matter what type of ticket you purchased from us if you're currently traveling and you bought your ticket in the U.S. Show me more

Purchased Travel Outside the US

...And you're traveling in the US now

This is help for anyone who bought their ticket outside the U.S. but are traveling here now. We can help you change your travel plans, get to your final destination, etc. Show me more

Change My Ticket

Because travel plans tend to change....

We'll do our best to help you change your ticket, which is one of the best things about STA Travel's Student Exclusive Tickets. We know travel plans change and our tickets are flexible because of just that. If you are traveling on a different type of ticket, we'll do our best to meet your needs. Show me more

I Lost My Ticket

Take a deep breath and relax...

It happens to everyone - you have NO idea where you put your ticket or you put it in such a safe place that you can't find it. No worries. Take a deep breath and relax. We'll do our best to help you out. Show me more

Reconfirming Flights

Always call first

STA Travel strongly recommends that you always contact the airline you are flying with 72 hours prior to your flight. Airlines can make schedule changes or even cancel your reservation (and possibly even reservations of onward flights) if you do not contact them to reconfirm prior to every flight. Show me more

Hotel/hostel Bookings

Change, cancel or update your booking.

What you need to know to cancel, change or update information on your hotel or hostel bookings. Bookings made with STA can be changed if you contact Global Travel Help via the Internet or the STA Travel where you originally made the reservation. Show me more