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Travel Help

Use our unique Travel Help network to ensure safe and enjoyable travels wherever you are in the world.

Got a travel query? We're here to help! Whether you need to change your itinerary, extend your insurance, or the dog's eaten your airline ticket, don't panic. If you can't find the solution to your problem below, just drop us a line and we'll do our best to make everything A-OK.

Travel Purchased in the US

...And you're traveling right now

Get help with whatever you need no matter what type of ticket you purchased from us if you're currently traveling and you bought your ticket in the U.S. Show me more

Purchased Travel Outside the US

...And you're traveling in the US now

This is help for anyone who bought their ticket outside the U.S. but are traveling here now. We can help you change your travel plans, get to your final destination, etc. Show me more

Reconfirming Flights

Always call first

Save time and hassle at the airport when you check-in for your flight online, plus pick your seat assignments, save on baggage fees baggage fees, and even sign up for text and email alerts if your flight is delayed or cancelled. Show me more

Travel Alerts and Disruptions

Travel Disruptions

From natural disasters to political or social unrest, get informed about the latest travel news and alert updates from around the world that may impact your travel plans. More Information

Hotel/hostel Bookings

Change, cancel or update your booking.

What you need to know to cancel, change or update information on your hotel or hostel bookings. Bookings made with STA can be changed if you contact Global Travel Help via the Internet or the STA Travel where you originally made the reservation. Show me more

Travel Insurance Help

When issues arise with travel insurance, STA Travel is here for you. If you need to file a travel insurance claim, or need a policy description or need someone to sort it all out, our travel insurance experts can help you out. Get Travel Insurance Help

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