Travel purchased in the US


If you're traveling right now and bought your ticket in the US, you can find out here how to make any changes to your plane ticket from STA Travel. We'll help you get where ever you need to be.
CHANGING TRAVEL DATES
For all date changes to purchased tickets, you have 4 options:

Contact the Travel Expert


Contact the Travel Expert that made your original booking. Find their details here:
Please be mindful of differing time zones and branch open hours.



find sta travel agency location

Submit a date change request form


A Travel Help Expert will email you back options within 24 hours. Please note NO changes will be made until you've confirmed them.



travel help form date change

Call a dedicated Travel Help Expert


They are available 24/7, 365 days a year!


travel help phone number

               OR
   480.592.0868 ext. 1


Chat live with a Travel Help Expert


Please note that your chat may take up to 15 seconds to connect, so please hold while your connection is established. Changes to dates or times of travel may result in a fare difference, to be paid in addition to the fee.



chat travel agent help

Changes attempted through the airlines will incur higher penalties. Your ticket may be eligible for reroutes. Please call your Travel Expert for your specific change and cancellation fees. Travel Experts are also available 24/7 for date change assistance at 1-800-836-4115 or at travelhelp@statravel.com.

CHANGING THE ROUTE OR ADDING A STOP TO YOUR EXISTING ITINERARY

Depending on the type of fare you purchased, your route may or may not be changeable, which includes adding a stop. Some fares may require you to upgrade to the next applicable fare requiring payment of the difference in fare plus any fees. Complete the Travel Help Request Form for further information.

EXTENDING TICKET VALIDITY

Tickets are valid for the periods shown on the ticket itself and cannot be extended. Depending on the fare type you have purchased, some tickets may be applied toward the purchase of the new ticket for the dates you require. You will pay the fare difference plus any fees associated with the exchange. Complete the Travel Help Request Form for further information.

OBTAINING A REFUND

Depending on the type of fare you purchased, some tickets may be refunded directly by the carrier or may only be processed by the STA Travel location where you purchased your ticket. Please contact the STA Travel location where you purchased the ticket for more information.

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