Travel Disruptions


US East Coast: Hurricane Sandy
Hurricane Sandy is impacting travel through many airports along the U.S. East Coast. Many airlines have introduced relaxed travel change policies to assist affected customers. The information provided below is subject to change without notice. 

If your travel involves an affected airline and city, please contact STA Travel for assistance by calling 800.781.4040. As always, we recommend checking your flight status before going to the airport.  

Air Canada
Policy: One fee-free change, with restrictions, for flights between 29-Oct through 31-Oct 
Airports Affected: flights to/from/through Boston, Baltimore, New York JFK, New York LaGuardia, Newark Liberty, Philadelphia, Washington National 
See Air Canada's website for more details


AirTran
Policy: One fee-free change, with restrictions, for flights between 29-Oct through 30-Oct
Airports Affected: flights to/from/through Baltimore; Boston; New York LaGuardia; Philadelphia; Richmond, Va.; Washington National
See AirTran's website for more details


Alaska Airlines

Policy: One fee-free change, with restrictions, for flights between 28-Oct through 31-Oct
Airports Affected: flights to/from/through: Boston, Newark Liberty, Philadelphia, Washington National
See Alaska Airlines' website for more details


American Airlines
Policy: One fee-free change, with restrictions, for flights between 28-Oct through 31-Oct
Airports Affected: flights to/from/through Baltimore; Boston; Buffalo; Charleston, W. Va.; Charlottesville, Va.; Greensboro/Highpoint, N.C; Harrisburg, Pa.; Hartford, Conn.; New York JFK, New York LaGuardia; Newark Liberty; Norfolk, Va.; Philadelphia; Pittsburgh; Raleigh/Durham; Richmond, Va.; Rochester, N.Y.; Syracuse; Washington Dulles; Washington Reagan National; Watertown, N.Y.; Westchester County/White Plains, N.Y.
See American Airlines' website for more details


Delta Air Lines
Policy: One fee-free change, with restrictions, for flights between 28-Oct through 31-Oct
Airports Affected: flights to/from/through airports in Connecticut, District of Columbia, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, West Virginia.
See Delta's website for more details


Frontier Airlines
Policy: One fee-free change, with restrictions, for flights between 29-Oct through 31-Oct
Airports Affected: flights to/from/through Allentown, Pa.; Harrisburg, Pa.; Newport News, Va.; New York LaGuardia; Philadelphia and Washington National.
See Frontier's website for more details


JetBlue
Policy: One fee-free change, with restrictions. Dates vary by city.
Airports Affected: flights to/from/through Baltimore; Hartford, Conn.; Fort Lauderdale; Jacksonville, Fla.; New York JFK, New York LaGuardia; Newark Liberty; Orlando; Richmond, Va.; Washington Dulles; Washington Reagan National; West Palm Beach; Westchester County/White Plains, N.Y.
See JetBlue's website for more details


Southwest Airlines
Policy: One fee-free change, with restrictions, for flights between 28-Oct through 30-Oct
Airports Affected: flights to/from/through Baltimore; Boston; Hartford, Conn.; Islip/Long Island, N.Y.; New York LaGuardia; Newark Liberty; Norfolk, Va.; Philadelphia; Providence; Washington Dulles; Washington National.
See Southwest's website for more details


United Airlines
Policy: One fee-free change, with restrictions, for flights between 28-Oct through 31-Oct
Airports Affected: flights to/from/through Albany, N.Y.; Allentown, Pa.; Baltimore, Boston; Burlington, Vt.; Buffalo; Baltimore; Charleston, S.C.; Charleston, W. Va.; Erie, Pa.; Hartford, Conn.; Harrisburg, Pa.; Manchester, N.H.; Newark Liberty; New York JFK; New York LaGuardia; Norfolk, Va.; Philadelphia; Pittsburgh; Providence; Portland, Maine; Raleigh/Durham; Richmond, Va.; Roanoke, Va.; Rochester, N.Y.; Scranton, Pa.; Syracuse; Washington Dulles; Washington National; Westchester County/White Plains, N.Y
See United's website for more details


US Airways
Policy: One fee-free change, with restrictions, for flights between 29-Oct through 31-Oct
Airports Affected: flights to/from/through Albany, N.Y.; Allentown, Pa.; Baltimore; Binghamton, N.Y.; Buffalo; Burlington, Vt.; Boston; Charleston, W. Va.; Charlottesville, Va.; Elmira, N.Y.; Erie, Pa.; Greenville, N.C.; Harrisburg, Pa.; Hartford, Conn.; Huntington, W. Va.; Islip/Long Island, N.Y.; Jacksonville, N.C.; Manchester, N.H.; Lynchburg, Va.; New Bern, N.C.; New Haven, Conn.; New York JFK; New York LaGuardia; Newark Liberty; Newburgh, N.Y.; Newport News, Va.; Norfolk, Va.; Philadelphia; Pittsburgh; Portland, Maine; Providence; Raleigh/Durham; Richmond;, Va.; Roanoke, Va.; Rochester, N.Y.; Salisbury, Md.; Scranton, Pa.; State College, Pa.; Syracuse; Washington Dulles; Washington Reagan National; Westchester County/White Plains, N.Y.; Williamsport, Pa. 
See the US Airways' website for more details


Virgin America
Policy: One fee-free change, with restrictions, for flights between 28-Oct through 31-Oct
Airports Affected: flights to/from/through Boston, Fort Lauderdale, New York, Philadelphia, Washington Dulles, Washington National.
See Virgin America's website for more details


The following airlines have have also announced flexibility policies for those wishing to change their travel plans due to Hurricane Sandy. Please click the airline name to visit the airline's website for more details:
Air France
Aer Lingus
Alitalia
ANA
British Airways
Cathay Pacific
Emirates
Etihad Airways
Eva Air
Hawaiian
Japan Airlines
KLM
LAN
Lufthansa
SAS
Singapore Airlines
South African Airways
TAP Portugal
Turkish Airlines
Qantas
If you don't see your airline or want for more information about your itinerary please call our Travel Help team at 800.836.4115, or chat live with a Travel Help Expert.

Customers calling us internationally should call 480.592.0868 and select extension 1.


Helpful Links
Airport Delay Information >
National Hurricane Center >
National Weather Service > 
U.S. Bureau of Consular Affairs >


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