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price beat guarantee
price beat guarantee
  • We'll Beat it

    Lovers of big adventures on backpacker budgets, we’ll always guarantee to beat the prices of any of our competitors

  • Or give you $1,000

    Talk is cheap, so we’re willing to back this up. If we can’t beat a genuine quote, we’ll give you $1,000 credit towards your trip

  • What will we beat?

    Our price beat guarantee applies to economy class scheduled flights, tours and accommodation. T&Cs apply

And another thing - we'll give you FREE 24-hour cancellation on flights

We understand your plans can change and mistakes can be made. STA Travel will allow a customer to cancel a purchased ticket for a full refund without penalty for up to 24 hours after purchase. This policy applies to refundable as well as non-refundable fares, so long as travel is purchased at least 7 days in advance.
To request a full refund on a ticket cancelled within 24 hours of purchase, please call one of our Travel Experts or visit your local store. For urgent requests, Travel Experts are also available 24/7 for date change and refund assistance at 1-800-836-4115.

How It Works

1. Price Beat Guarantee applies to accommodations, all scheduled airlines** and the following operators - Eurail, Contiki Holidays, G Adventures, Busabout, Haggis, Shamrocker, Real Aussie Adventures, Awesome Adventures, Kiwi Experience, Bamba Bus, Vodkatrain and Sundowners.

2. We will beat prices that are available to the general public from a USA registered retail travel agent, online travel agent or travel agent call center (and displayed in USD$) only. All flights must be departing the USA.

3. If you find a cheaper price, you must obtain a printed confirmation of the competitor quote on headed paper (this must include the airline booking reference) or print out/screenshot of the webpage at the final payment stage. This must be complete with a clear airfare/tour description, travel dates, number of passengers, price including all fees and charges (airfare and taxes must be clearly displayed), confirmed availability, booking conditions and date of quote clearly shown.

4. Visit an STA Travel store or Call 1.800.781.4040 and provide your Travel Expert with confirmation of the quote. This needs to be presented to STA Travel on the same day the quote was created by the competitor. The Price Beat Guarantee will be valid against the initial competitor quote only. We will not enter into an ongoing price negotiation. Competitor quote must be presented at the start of your consultation and must match the name of the person/s traveling. Email requests cannot be accepted unless following a phone or branch visit enquiry.

5. Where we believe there to be an erroneous fare displayed by a competitor or that the price offered is no longer available to book, we have 1 (one) full business day to investigate the pricing. If at this point we prove the price to be invalid/incorrect or unavailable in the same economy booking class, the best STA Travel price will be offered.

6. If STA Travel is able to confirm that the quote is still available to be booked as per the competitor price we will not only match the airfare but guarantee to BEAT IT with a like for like*** option!

7. The price beat will only be calculated after the application of any STA Travel discounts, offers or vouchers in place at the time (e.g. if there was a money off offer this would be applied and the resulting fare would be used to calculate the price beat).

8. Price Beat Guarantee is not applicable to any last minute offer tour bookings.

9. Full payment is required on the same day that STA Travel is able to confirm that the price is still available as per our competitor's quoted itinerary. Booking, payment, amendment and cancellation conditions will apply.

10. Booking, amendment and cancellation conditions will apply as per STA Travel and supplier terms and conditions.

11. If, for some reason, we are unable to beat a genuine competitor quote based on the conditions outlined - we’ll give YOU a $1000 travel credit!#

Terms & Conditions

Conditions apply: The Price Beat Guarantee only applies for International travel in the same economy booking class, leaving a USA airport on the same dates, using the same flights and airlines, as the written competitor quote. The Price Beat Guarantee can only be redeemed in store or via our National Contact Center and does not apply to prices found on our website ( STA Travel will not price beat on an existing booking - the competitor quote must be presented to us prior to booking. Infant & child fares are not eligible for Price Beat Guarantee.

*Fares offered to closed user groups are excluded. These include Subscription, Corporate, Membership, Trade/Travel Expo, or opaque fares types that only display the airline and flight times until after payment, are excluded. This offer cannot be combined with any other discount or offer, including Book Now Pay Later.

**Airlines excluded from this guarantee are Aer Lingus, Allegiant, Frontier Airlines, Hellenic Airways, Interjet, Meridiana Fly, Southwest Airlines, Spirit Airlines, VivaAerobus, Volaris, WOW Airlines, XL Airways or any flights sold as public charter regardless of operating carrier.

*** ‘Like for Like’ refers to a similar routing or number of stop-overs. It excludes the guarantee to match exact flight times and carrier. For hotels this includes room type and any restricted booking conditions

# The $1000 Travel Credit is available per booking and is awarded as travel credit to be spent with STA Travel. The credit is valid for 12 months from the date of the initial booking. These funds may only be used for travel in the passenger names of the original booking and cannot be used towards another Price Beat.